Frequently Asked Questions (FAQs)

1. What are the check-in and check-out times?

- Our day tour check-in time starts at 8 AM with check-out at 8 PM. For those staying overnight, you can check-in starting at 2 PM, and check-out is at 12 noon. We aim to provide flexibility to accommodate your schedule and ensure you have a comfortable and enjoyable stay with us.

2. What is your pet policy?

 - We understand that pets are part of the family, and we welcome well-behaved pets in designated pet-friendly rooms. Please note that an additional fee may apply, and certain restrictions and guidelines must be followed. Contact our reservations team for more information and to make arrangements for your furry friend.

3. What payment methods do you accept?

 - We offer various convenient payment options to suit your preference. You can settle your bill with cash, opt for the ease of online bank transfer, or use digital wallets such as GCash and Paymaya. Whichever method you choose, we aim to make your booking experience as seamless as possible. Feel free to reach out if you have any further questions or need assistance with payment arrangements. We're here to help make your stay with us a breeze!

4. Is parking available at the resort?

 - Yes, we provide complimentary parking for our guests. Our secure parking area ensures the safety of your vehicle throughout your stay.

5. Do you offer airport transportation?

- We're pleased to provide airport transportation services for our guests' convenience. Simply reach out to our friendly concierge team ahead of your arrival, and they'll be delighted to assist you in arranging airport pick-up or drop-off.

6. Are there any age restrictions for guests?

- Guests must be at least 18 years old to check-in to the resort. However, guests under 18 years old are welcome when accompanied by a parent or guardian.

7. Is Wi-Fi available at the resort?

- Yes, complimentary Wi-Fi is available throughout the resort, allowing you to stay connected during your stay.

8. Do you have a fitness center or gym?

- While we currently don't have a fitness center or gym available, we're excited to share that it's on our list of planned amenities! We're always striving to enhance our offerings to provide the best experience for our guests. Stay tuned for updates on our future additions, including the fitness center. In the meantime, there are plenty of other activities and amenities to enjoy during your stay at Jacob-RR Resort.

9. Are there dining options within the resort?

- Yes, we have a variety of dining options available, including a restaurant, bar, and room service. Indulge in delicious cuisine and enjoy a memorable dining experience.

10. What amenities are included in the rooms?

- Our rooms are thoughtfully equipped to ensure a comfortable and convenient stay for our guests. You'll find a range of amenities including a flat-screen TV for entertainment, a mini refrigerator to keep your beverages cool, a coffee maker to kickstart your mornings, and a hairdryer for your grooming needs. Additionally, we provide complimentary toiletries to enhance your stay. If you ever need anything else during your time with us, simply reach out to our friendly staff, who are happy to assist you, including arranging room service upon request. Your comfort is our top priority!

We hope these FAQs have addressed some of your questions. If you have any further inquiries or require additional information, please don't hesitate to contact our friendly staff. We look forward to welcoming you to our resort and ensuring a memorable stay for you and your loved ones.